Terms of service

Terms of Service

Operated by RTCB International LTD

1. Acceptance of Terms

By accessing and using the HexPro website (the “Site”), you agree to comply with and be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use the Site.

2. Use of the Site

You agree to use this Site only for lawful purposes and in a way that does not infringe on the rights of others or restrict anyone else’s use or enjoyment of it.
You must not:

  • Attempt unauthorized access to any part of the Site or related systems.

  • Use bots, scrapers, or automated tools to gather data.

  • Upload viruses, malware, or malicious code.

3. Product Information & Pricing

We strive to keep all product information and pricing accurate and up to date. However:

  • We reserve the right to correct errors or update information at any time without notice.

  • Product images are for reference only; actual items may vary slightly.

  • We may cancel or refuse any order placed with incorrect pricing or details.

4. Orders & Payment

By placing an order on our Site, you are making an offer to purchase the selected product(s).

  • All orders are subject to acceptance and availability.

  • Full payment is required at the time of purchase.

  • Accepted payment methods are listed at checkout.

5. Shipping & Delivery

  • Delivery times are estimates and not guaranteed.

  • We are not liable for delays caused by courier services or external factors.

  • Risk of loss passes to you once we hand the item over to the carrier.

6. Intellectual Property

All content on the HexPro site—including images, graphics, logos, and text—is owned by RTCB International LTD or licensed to us.

  • You may not copy, reproduce, distribute, or modify any content without prior written permission.

7. Warranty & Limitation of Liability

  • HexPro cookware is covered by a lifetime warranty for manufacturing defects (see our Return & Refund Policy).

  • We are not liable for damages beyond the value of the product purchased, including indirect or incidental loss.

  • Misuse, improper care, or unauthorized modifications are not covered under warranty.

8. Third-Party Links

The Site may contain links to external websites.

  • These are provided for convenience only.

  • We are not responsible for the content, accuracy, or practices of third-party sites.

9. Governing Law

These Terms are governed by the laws of England and Wales.

  • Any disputes will be handled by the courts of England and Wales exclusively.

10. Changes to Terms

We may update these Terms at any time without prior notice.

  • Continued use of the Site after changes are posted means you accept the revised Terms.

11. Severability

If any part of these Terms is found to be invalid or unenforceable, the rest of the Terms will continue to apply.

12. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, represent the full agreement between you and HexPro (RTCB International LTD) regarding your use of the Site.